Last updated: August 2026
1. Overview
This Refund Policy applies to all purchases of TOG_OS plans, modules, licenses, and add-ons. By completing a purchase, you agree to the terms set out below. We strive to provide the highest quality service, and our refund policy reflects that commitment to fairness and transparency.
2. Subscription Plans
Annual and monthly subscription plans may be eligible for a full refund within 14 days of the initial purchase, provided the service has not been materially used. After this window, refunds are granted on a prorated basis for the unused portion of the subscription period in accordance with applicable law.
3. Module & One-Time Purchases
One-time purchases of modules, licenses, and add-ons are eligible for a full refund within 14 days of purchase if the module has not been activated or materially used. Activated modules are non-refundable except where the module fails to function as described, in which case a refund or credit may be issued at our discretion.
4. Refund Processing Time
Approved refunds are processed to the original payment method within 5-10 business days. Installment and Buy Now Pay Later providers may take longer to reflect on your statement depending on their own processing timelines.
5. Non-Refundable Items
The following are not eligible for refunds: setup and onboarding fees, custom development work, dedicated support or consulting time already delivered, and any usage that exceeds the allowances included in the purchased plan.
6. How to Request a Refund
To request a refund, contact our billing team through your workspace Support Center. Please include your organization ID, invoice number, and a brief reason for the request. Requests are reviewed and actioned within 3 business days.
7. Contact Us
If you have any questions about this Refund Policy, please reach out to our support team. We are committed to resolving any billing concerns fairly and promptly.